Back to Help Center
faqquality

What do customers see about my score?

Customers see your rating and recognition badge — not your detailed score breakdown

Updated Mar 10, 2026
9 views

Customers see a simplified version of your profile:

  • Your star rating (average from feedback)

  • Your Recognition tier badge (if you've earned one)

  • Number of completed jobs

  • Whether you're a repeat-requested cleaner

Customers do NOT see:

  • Your composite score number

  • Your zone colour

  • Individual category breakdowns

  • Any improvement plan details

Your detailed scoring information is private to you and Simply Maid admin. It exists to help you improve, not to be publicly displayed.

qualityprivacycustomersvisibilityprofile

Was this article helpful?