Once a job is yours, the customer's phone number appears on the booking with Call and SMS buttons.
Good reasons to contact them
To introduce yourself the day before a first clean — a short, friendly text goes a long way.
En Route does the "on my way" text for you, with your ETA.
If you're running late.
If you can't find the house, the parking or the key.
If you have a question about their notes.
If you've broken something.
Never contact them to
Reschedule or cancel — use Request a new time or Can't attend this booking? so we can look after them.
Arrange work outside Simply Maid. Taking a Simply Maid customer private ends your account.
Discuss prices, refunds or complaints — send those to 1300 009 363.
Keep messages short, polite and professional, and sign off with your first name.
