Things happen — traffic, a job that ran over. What matters is that the customer isn't left wondering.
Tap En Route and choose your ETA. The customer is texted straight away.
Tell us. Open the booking, tap Need help?, then I'm running late and pick how late you'll be. Our team sees it and can smooth things over with the customer.
Call the customer if you'll be more than 30 minutes late. Their number is on the booking.
Still tap Start Job when you arrive, even if you're late — otherwise the job shows as not started and we start chasing you.
There's no late fee. Your On Time rate (starting the job within an hour of the scheduled time) is one of the six numbers that decide your tier, so repeated lateness costs you offers and a pay rise — but a heads-up always beats silence.
